MS Automated Operations Engineer Islamabad

Techfinity is hiring for multiple positions:

Position 1:

Location: Islamabad
Title: MS Automated Operations Engineer

You will be able to combine deep network knowledge with analytical, customer-service, and organizational leadership to make sure our networks are running as smoothly as possible.

You’ll get the opportunity to:
• Learn to effectively monitor 24/7 a live mobile network correctly reacting to any potential issues that might affect the service or interrupt essential service (like emergency call), working in shifts in the Network Operations Center area
• Learn to coordinate, support, manage, and execute 1st Level proactive and reactive maintenance activities, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
• Open customer trouble tickets and receive orders request in various types of applications
• Initiate functional issues of incidents, trend analysis of end-user performance and faults to early identify customer incidents or problems
• Actively participate in the development of new solutions to implement customer requirements

Key skills:
• Bachelor’s degree in engineering (IT, Telecom), Computer Science, Software Engineering– including recent graduates
• Experience working in Telecom Environment
• Understanding of telecommunication networks and network elements or passion about technology and 5G
• Understanding of Core Networking Architecture and scope
• English proficiency (minimum B2)
• Analytical technical thinking
• Ability to react quickly, communicate openly
• Perseverance, curiosity, ambition and problem-solving skills
• Availability to develop others and collaborate

Also Check: More Jobs in Islamabad 

Position 2: Service Operations Engineer

•     Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
•     Performs trend analysis to proactively detect possible failures. This shall ensure 2nd level restoration and repair because of its own analysis or when prompted by 1st Level Operations Service Function processes.
•     Guarantee that Qvantel delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services.
•     Act to meet the service or resource requirements, in the cases in which an overall and high-level network knowledge is required or when knowledge on specific products or services is required, from an end-to-end perspective.
•     Resolve the Operational Tickets logged by the various business departments.
•     Troubleshooting and resolving operational errors related to SQL and MariaDB query development.

Benefits:
– Competitive salary
– Medical covered
– Career development and growth

Email resume at HR@techfinity.ae