L1 Backend Engineer (AI/LLM) at Hyperengage

L1 Backend Engineer (AI/LLM) at Hyperengage

Location: Onsite/Hybrid, NSTP, NUST H12, Islamabad

About Us:
At [Hyperengage](https://hyperengage.io/), we’re redefining the future of Customer Success for SaaS. We combine AI-powered automation with human-centric design to help B2B SaaS companies minimize churn, boost retention, and drive expansion — all from a single platform.

The Role:
We’re seeking a Level 1 AI/LLM Backend Engineer to build and integrate innovative AI agent systems into our robust backend infrastructure. You’ll play a critical role in designing, developing, and deploying intelligent workflows that revolutionize customer success and GTM workflows for SaaS companies.

Responsibilities:
– Design, implement, and maintain intelligent agent systems using advanced LLM frameworks (Langchain, LangGraph).
– Develop scalable backend services using Python (FastAPI), PostgreSQL, Redis, and SQLAlchemy.
– Build automated workflows that transform customer data into actionable insights.
– Integrate AI agents in the FastAPI backend and work closely with the Full stack and the UI/UX teams to deliver to end users.
– Prototype, test, and deploy cutting-edge AI solutions addressing real-world customer success challenges.
– Analyze and predict customer behavior patterns to proactively manage churn and enhance retention.
– Take on research initiatives to explore latest AI models and integration frameworks for agents.

Qualifications:
– 6 months to 1 year of practical experience building AI/LLM-driven applications and backend systems.
– Proficiency in Python, with hands-on experience using FastAPI.
– Experience in developing using PostgreSQL and SQLAlchemy.
– Practical knowledge of Langchain, LangGraph, or similar AI orchestration tools.
– Familiarity with Redis for caching and queuing systems.
– Demonstrable experience building autonomous AI agents capable of complex tasks.
– Strong analytical skills with an ability to translate business requirements into technical implementations.

Why Join Hyperengage?
– Engage deeply with cutting-edge AI technology solving critical business problems.
– Join an innovative, fast-paced startup environment, significantly influencing our AI and product strategies.
– Collaborate with a driven, talented team dedicated to revolutionizing customer success.
– Benefit from a flexible, supportive workplace with competitive compensation and growth opportunities.
– Gain comprehensive experience across the full AI and software development lifecycle.
– Be at the forefront of defining a new market category in customer success technology.
– Access to the latest AI tooling and cloud infrastructure.

How to Apply?
Interested candidates should send their resumes to [zeeshan@hyperengage.io] and CC [saad@hyperengage.io] along with links to GitHub or portfolio examples highlighting AI agents, LLM projects or backend systems you’ve developed.